Dynamic 365

Microsoft Dynamic 365

Microsoft Dynamics 365 is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications. It combines various business functions into an integrated platform to enhance productivity, streamline operations, and improve customer interactions. Here is a detailed list of the main applications and modules within Microsoft Dynamics 365:

Customer Relationship Management (CRM) Applications

1. Dynamics 365 Sales

   • Sales Insights

   • Sales Enterprise

   • Sales Professional

   • Sales Hub

2. Dynamics 365 Customer Service

   • Customer Service Insights

   • Customer Service Enterprise

   • Customer Service Professional

3. Dynamics 365 Field Service

   • Field Service Mobile

   • Resource Scheduling Optimization

   • Asset Management

4. Dynamics 365 Marketing

   • Customer Insights

   • Marketing Automation

   • Campaign Management

5. Dynamics 365 Customer Insights

   • Audience Insights

   • Engagement Insights

Enterprise Resource Planning (ERP) Applications

1. Dynamics 365 Finance

   • General Ledger

   • Budgeting

   • Project Management and Accounting

   • Financial Reporting

2. Dynamics 365 Supply Chain Management

   • Inventory Management

   • Procurement and Sourcing

   • Manufacturing

   • Warehouse Management

3. Dynamics 365 Commerce

   • Retail Operations

   • Point of Sale (POS)

   • E-commerce

   • Channel Management

4. Dynamics 365 Human Resources

   • Personnel Management

   • Benefits Administration

   • Payroll Integration

   • Talent Management

5. Dynamics 365 Project Operations

   • Project Planning

   • Resource Management

   • Project Accounting

   • Time and Expense Management

Additional Modules and Applications

1. Dynamics 365 Business Central

   • Financial Management

   • Supply Chain Management

   • Sales and Service Management

   • Project Management

2. Dynamics 365 Fraud Protection

   • Account Protection

   • Purchase Protection

   • Loss Prevention

3. Dynamics 365 Remote Assist

   • Augmented Reality (AR) for Remote Assistance

   • Field Technician Support

4. Dynamics 365 Guides

   • Mixed Reality Training and Guidance

Integration and AI Capabilities

• Dynamics 365 AI

  • AI Builder

  • Customer Insights

  • Sales Insights

  • Customer Service Insights

  • Fraud Protection

• Power Platform Integration

  • Power BI for analytics and reporting

  • Power Apps for custom application development

  • Power Automate for workflow automation

  • Power Virtual Agents for chatbot creation

Industry Solutions

• Dynamics 365 Healthcare

  • Patient Insights

  • Care Coordination

• Dynamics 365 Automotive

  • Dealer Management Systems

  • Connected Vehicle Platform

• Dynamics 365 Financial Services

  • Banking Solutions

  • Insurance Solutions

Key Features

• Unified Interface: A consistent user experience across all modules and applications.

• Cloud-based: Access applications and data from anywhere with cloud hosting.

• Scalability: Easily scale the applications to fit business growth.

• Customization: Tailor applications to meet specific business needs.

• Integration: Seamlessly integrate with other Microsoft products like Azure, Office 365, and Power Platform.

Microsoft Dynamics 365 offers a comprehensive and flexible platform to manage various business operations and customer relationships effectively, providing tools that help improve productivity, customer engagement, and operational efficiency.